Employee satisfaction

  1. Introduction

In today’s scenario where there is no dearth of competitors in the market, it is essential that employees work with dedication and sincerity. How do you expect a new joiner to develop a sense of loyalty and attachment towards the organization all of a sudden? The poor fellow does not know much about your company and it does take time for everyone to adjust in the system. Respect towards the organization comes with due course of time only when the employee is treated well by his superiors.

Employee satisfaction is a state where individuals are not only happy with their current profiles but also look forward towards a long term association with the organization. No individual wants to quit his/her job after every six months. But the moment monotony creeps in, people start looking for better opportunities. Most of the times, employees treat their jobs just as a mere source of earning their bread and butter. They come to office not because they enjoy their work but because they need their salaries to ensure a comfortable living.

Employees would never be satisfied with their jobs unless and until they have something interesting and challenging to work on. “Monday morning blues” is a common term used by professionals as an excuse for not coming to work and feeling lazy on the first day of the week. I personally do not agree with this. Trust me, if you really enjoy your work, you would feel like coming to office every day. Do we ever crib when we have a holiday or are at home? NO. Why? Just because we feel comfortable at our home, why do we then always complain at work? Understand, there is a difference between your personal and professional life. Think logically. The moment you have unrealistic expectations at workplace, problems are bound to arise and you can never be happy and contended at workplace.

Both management and employees have an important role to play in ensuring a positive ambiance at the workplace and eventually job satisfaction. Employees should not be created as mere robots that simply start working just at the click of a button and neither express themselves nor create problems for others. Management needs to stand by their employees and constantly mentor them. Employees are indispensable for the organization but in no way, pride and ego should get into their heads. Do not be under the impression that superiors would treat you with respect even if you do not perform. Such a thing is practically impossible in the professional scenario. Be positive and learn to adjust. Try to be happy and satisfied with what all you have got rather than cribbing over small issues.

It is crucial for the employees to be satisfied with their jobs, else neither they would be able to deliver as per expectations nor feel comfortable at the workplace. Believe me; satisfaction is all in our minds. Sometimes, we are satisfied with small things also and sometimes we find a problem even in the best of situations. How many jobs would you change? Believe me, there is a problem everywhere, only the nature of problem would vary. The idea is not to run away from problems but face them with a smile. Satisfied employees willingly work towards the fulfillment of organization’s goals and objectives, eventually assuring profits and higher revenues. Unsatisfied employees often badmouth their organization which has a serious impact on the image of the particular brand.

2.      How to improve employment satisfaction

  • Employee satisfaction plays an essential role in motivating the employees to deliver their level best and also leads to a positive ambiance at the workplace.

Employee satisfaction is no rocket science and trust me; it does not take much to satisfy your employees. Small but sincere efforts are enough to satisfy employees so that they not only enjoy their current roles and responsibilities but also stick to the organization for a long time. Let us go through ways which improve employee satisfaction.

  •  Individuals should be assigned work as per their expertise, interest area and specialization.

 If you expect a marketing guy to do justice in an accounts profile, he is bound to get demotivated, which would eventually affect his performance. Discuss with the employees at the time of their joining only as to what profile would suit them the most to avoid confusions later on. Key responsibility areas should be communicated to the employees very clearly from day one. If employees work on something which they are best at, not only they would be happy and satisfied but also yield better results.

  • No employee should be overburdened. Work has to be equally distributed among all.

Why should only one employee do everything while others just come, enjoy and go back home? Favoritism and particularities have no place in the professional world. Please do not give less work to someone just because he is your friend and you like him. This way, others who actually end up doing more work eventually lose interest and start looking for better opportunities.

  •    Promote a healthy work culture. Encourage employees to talk to each other, discuss among themselves and work as a single unit not for themselves but for the organization.

 It is indeed the responsibility of the management to make their employees realize that they all are a part of a single family and it is foolish to fight amongst themselves and create unnecessary problems for each other. Let them have their lunch together or go out for small get together s once in a while. This way, they seldom find office monotonous, are satisfied with their jobs and also work with full dedication. Employees are unsatisfied the most when their voices are not heard. It might be a small problem for you but for the other person, it can be a major cause of concern. Grievances need to be addressed on an immediate basis. It is the responsibility of the human resource professionals to sit with their employees on a regular basis and find out whether they are satisfied with their jobs or not? Let them come out with their problems.

  •  Give ample growth opportunities to employees.

 Employees lose interest in work, the moment they have nothing new to do. Give them new assignments, new challenges, new roles so that they get to learn something interesting every day. Do not unnecessarily pressurize them for unrealistic targets. Do not interfere much and let them work in their own way. Guide them whenever required.

Not appreciating the employees when they have performed well leads to dissatisfaction and negativity in them. The credit should not always go to the top management and team leaders but to the employees as well. Bosses should not forget that their role is not to shout on their subordinates but to handhold them and stand by them even in the worst situations. Majority of the employees are frustrated because they do not have an understanding BOSS.

  • Nothing works better than rewarding employees suitably and releasing their salaries on time.

Most of the times, employees have a problem because they do not get their incentives and payments when they require the most. Why would an individual slog for an entire day if he does not require money? Do not create too much of a problem in clearing their bills. Do not exploit them. Treat them with utmost respect and care.

 3.       Conclusion

Employee satisfaction is of utmost importance for employees to remain happy and also deliver their level best. Satisfied employees are the ones who are extremely loyal towards their organization and stick to it even in the worst scenario. They do not work out of any compulsion but because they dream of taking their organization to a new level. Employees need to be passionate towards their work and passion comes only when employees are satisfied with their job and organization on the whole. Employee satisfaction leads to a positive ambiance at the workplace. People seldom crib or complain and concentrate more on their work.

The first benefit of employee satisfaction is that individuals hardly think of leaving their current jobs. Employee satisfaction in a way is essential for employee retention. Organizations need to retain deserving and talented employees for long term growth and guaranteed success. If people just leave you after being trained, trust me, your organization would be in a big mess. Agreed you can hire new individuals but no one can deny the importance of experienced professionals. It is essential for organizations to have experienced people around who can guide freshers or individuals who have just joined.

Reference and Source:
HR-Tomorrow Management, by David Ulrich,  Michael L. Rosey, and Garry lake



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